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Welcome to Sidi Shop’s FAQ section! As passionate cyclists serving fellow cycling enthusiasts, we’ve compiled answers to the most common questions about our premium cycling footwear and accessories. Whether you’re a road racer, mountain biker, or casual rider, we’re here to support your cycling journey.
🛒 Product Questions
What types of cycling shoes do you offer?
We specialize in premium cycling footwear including:
- Road Cycling Shoes & Road Shoes
- MTB Clip Shoes & Sport MTB Shoes
- BMX Shoes
- Road Track Shoes
- And various cycling accessories
Are Sidi shoes true to size?
Yes, Sidi shoes generally run true to size. However, we recommend checking our detailed sizing guide for specific models. Remember that cycling shoes should fit snugly but comfortably – unlike regular shoes.
Do you carry spare parts for cycling shoes?
Absolutely! We offer a comprehensive selection of spare parts including heel pads, buckles, soles, and other replacement components to keep your Sidi shoes performing at their best.
🚚 Shipping & Delivery
What shipping options do you offer?
We provide two main shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after shipment
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after shipment
How long does order processing take?
All orders are processed within 1-2 business days from our warehouse in Sacramento, California. You’ll receive tracking information once your order ships.
Do you ship internationally?
Yes, we ship globally! However, due to logistical constraints, we currently cannot deliver to parts of Asia and some remote areas. Contact us at [email protected] if you’re unsure about your location.
Can I track my order?
Definitely! We provide real-time tracking for all orders. You’ll receive a confirmation email with tracking information once your order ships, allowing you to follow your package’s journey to your doorstep.
💳 Payment & Billing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.
When will my credit card be charged?
Your card will be charged when you place your order. If any issues arise with your order, we’ll contact you promptly.
↩️ Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with all tags attached. Please contact our support team to initiate a return.
How do I initiate a return or exchange?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.
🔐 Account & Technical
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.
I forgot my password. How can I reset it?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to reset your password securely.
How can I update my account information?
Log into your account and navigate to the “Account Settings” section where you can update your personal information, shipping addresses, and communication preferences.
❓ Still Have Questions?
We’re here to help! As fellow cyclists, we understand the importance of getting the right gear and information. Contact our support team at [email protected] and we’ll be happy to assist you.
Remember: Every great ride begins with the right step—and we’re here to deliver that step to you, wherever you are!