Privacy Policy

Last Updated: December 2023

At Sidi Shop, we understand that serious cyclists demand not only premium performance from their gear but also complete trust in how their personal information is handled. As fellow cycling enthusiasts, we’re committed to protecting your privacy with the same dedication we put into crafting our premium cycling footwear and accessories.

1. Information We Collect

To provide you with the best shopping experience for our cycling shoes and accessories, we collect:

• Personal Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit card details processed through secure payment gateways (we don’t store full credit card numbers)
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your interactions with our customer support team

2. How We Use Your Information

Your data helps us deliver the seamless experience serious cyclists deserve:

• Process your orders for Road Cycling Shoes, MTB Clip Shoes, and other premium products
• Provide customer support from our team of cycling enthusiasts
• Improve our website and product offerings based on user behavior
• Send important updates about your orders and our services
• Prevent fraud and ensure transaction security
• Comply with legal obligations applicable to international sales

3. Data Sharing and Disclosure

We treat your data with the same care we’d want for our own:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal) and shipping partners to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In case of merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we ship globally (excluding parts of Asia and remote areas), your data may be processed in different countries with adequate data protection measures

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same seriousness we apply to our cycling gear:

• Storage Duration: We retain your personal data only as long as necessary for business purposes or as required by law
• Security Measures: Advanced encryption, secure servers, and regular security assessments protect your information
• Payment Security: Your financial data is protected by industry-standard security measures and is never stored on our servers longer than necessary
• Employee Access: Only authorized personnel with legitimate business needs can access your personal information

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Opt-out of certain data processing activities
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Revoke consent for data processing where applicable

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how cyclists interact with our site to improve our offerings
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant products based on your browsing behavior

You can control cookie settings through your browser, though this may affect site functionality.

7. International Data Transfers

As a global retailer serving cyclists worldwide (excluding parts of Asia and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our products and services are intended for cyclists aged 16 and above. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when revisions were made. Continued use of our services after changes constitutes acceptance of the updated policy.

Just as every great ride begins with the right step, every great online experience begins with trust. We’re committed to maintaining that trust through transparent and responsible data practices.

© 2023 Sidi Shop. All rights reserved.