Our Commitment to Serious Cyclists

At Sidi Shop, we understand that performance cycling demands precision equipment. Just as we engineer our premium cycling footwear and accessories with uncompromising attention to detail, we’ve designed our shipping and returns process to meet the expectations of dedicated cyclists worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping Free for orders over $50 15-25 business days after shipping EMS

International Shipping Note: We ship worldwide except for parts of Asia and remote areas. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges Policy

We stand behind every product we sell. If your cycling gear doesn’t meet your performance expectations, we’re here to ensure your complete satisfaction.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to test your cycling shoes and accessories.

Conditions for Returns & Exchanges

To be eligible for return or exchange, items must meet the following conditions:

  • Items must be unused and in original condition
  • Original packaging must be intact and included
  • All tags and labels must be attached
  • Shoes must show no signs of wear or damage
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Socks (all types)
  • Clearance items (marked as final sale)
  • Products that show signs of use or wear
  • Items without original packaging

Step-by-Step Return Process

1

Submit Return Request

Email our customer support team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content: Include your order number, product(s) to return, reason for return, preferred resolution (refund or exchange), and contact phone number.

2

Receive Authorization & Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

3

Package and Ship

Securely package the item(s) in their original box, include the RMA number on the outside, and ship to:

Sidi Shop Returns
1143 Timber Ridge Road
Sacramento, CA 95814
USA

4

Processing & Resolution

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your returned items.

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchange Processing

Exchanges are processed once we receive your return. You’ll receive a confirmation email with tracking information for your new items.

Special Cases

Defective or Incorrect Items

If you receive a defective product or wrong item, contact us immediately at [email protected]. We’ll provide a prepaid shipping label and expedite your replacement at no additional cost.

International Returns

International customers are responsible for return shipping costs and any applicable customs duties. We recommend using a trackable shipping service and insuring your package.

Need Assistance?

Our team of cycling enthusiasts is here to help you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 1143 Timber Ridge Road, Sacramento, CA 95814, USA

Response Time: 1-2 business days

Every great ride deserves the perfect gear. We’re committed to ensuring your complete satisfaction with every purchase.

© 2023 Sidi Shop. All rights reserved.